Morphe - EU

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Klarna is a leading global payment and shopping service that offers a variety of convenient and flexible payment options for online shoppers. With Klarna, you can choose to pay for your purchases in installments, spread over time, or opt for immediat

What is Klarna?

Placing an Order

What is Morphe Insiders?

When does the Morphe Insiders program start?

What are the tiers in the Morphe Insiders program?

What are the benefits of the Rising Star tier (0-299 points)?

What perks are included in the Hotshot tier (300-599 points)?

What benefits can Icon tier members (600+ points) enjoy?

How do I earn points in the Morphe Insiders program?

Will my existing points carry over to the Morphe Insiders program?

How do I opt into the Morphe Insiders program?

Can I move up to a higher tier in the Morphe Insiders program?

How often will new challenges and rewards be introduced in the Morphe Insiders program?

What happens if I have more questions about the Morphe Insiders program?

Where is my birthday reward?

Morphe Insider Loyalty Rewards

How do I place an order?

Do you have a quantity restriction?

What payment methods do you accept?

Do you accept pre-paid gift cards?

Can I use my Morphe e-gift card at Marionnaud, Kicks, other locations that sell Morphe products?

How do I pay with a Morphe e-gift card?

How do I apply a discount code?

Is there a pro discount for makeup artists?

What is a hazmat product?

Can I modify, change address or cancel my order after it's been placed?

Do You Offer Gift Wrapping or Personalized Messages with Orders?

Troubleshooting Errors at Checkout

How can I check the status of my order?

How long does it take for an order to be processed and shipped?

Why does my tracking number show as invalid?

What do the different order statuses mean?

I haven't received a shipping confirmation email. What should I do?

I received my tracking number, but it's not working. What should I do?

How Hazmat Items Affect Expedited Shipping and Delivery Times

Order Status

Where Do You Ship To?

Do you ship to PO Boxes?

Do you ship on weekends?

Do you offer free shipping?

How long does shipping take?

How can I track my order once it has shipped?

Why hasn't my order shipped yet?

When will my order ship?

What should I do if my package is lost or delayed?

What should I do if my order has missing or wrong items?

Shipping

What is your return policy?

What does "Satisfaction Guaranteed" mean?

How does the 30-day satisfaction guarantee work?

Can I return a product after the 30-day period?

Is there any cost associated with returns or exchanges?

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

What should I do if I receive a damaged or defective item?

Can I return an item I purchased from eu.morphe.com to a retail store?

Returns & Exchanges

Do you offer samples?

Are Morphe products cruelty-free?

Are Morphe products gluten-free?

How do I know if my Morphe purchase is authentic?

How can I find out more information about a product?

I have read about lawsuits in connection with certain makeup palettes. Can you provide some more information?

How do I clean my Morphe makeup brushes?

Do you accept collaboration or influencer requests?

Why isn’t my discount applying at checkout during the Black Friday Sale?

Frequently Asked Questions

Say hello to Lightform Extended Hydration Foundation

What was the impetus or reason behind creating Lightform?

What was the product development process for Lightform like?

What are the skincare ingredients within the formula and what can a consumer expect them to do?

How is Lightform different from other foundations?

What should consumers expect when they first apply it versus a week or two later?

What is Klarna?Updated a year ago