Morphe - EU

Morphe Insiders is Morphe&apos;s loyalty program designed to reward our community with exclusive perks and member benefits.As a Morphe Insider, you can earn points on eligible purchases made on Morphe.com, unlock tier-based benefits, receive special offers, and enjoy access to member-exclusive perks.The program features three membership tiers:<ul><li>Rising Star (0&#x2013;299 points)</li><li>Hotshot (300&#x2013;599 points)</li><li>Icon (600+ points)</li></ul>As you earn more points and move through the tiers, you&apos;ll unlock additional benefits and member rewards.Whether you&apos;re shopping your favorite products or exploring something new, Morphe Insiders is our way of saying thank you for being part of the Morphe community.

Morphe Insiders is Morphe's loyalty program designed to reward our community with exclusive perks and member benefits. As a Morphe Insider, you can earn points on eligible purchases made on Morphe.com, unlock tier-based benefits, receive special offe

What is Morphe Insiders?

Morphe Insider Loyalty Rewards

What are the benefits of the Rising Star tier (0-299 points)?

What perks are included in the Hotshot tier (300-599 points)?

What benefits can Icon tier members (600+ points) enjoy?

Can I move up to a higher tier in the Morphe Insiders program?

How often will new rewards and member offers be introduced in the Morphe Insiders program?

Do I pay for shipping when using a promo code or reward voucher from Morphe Insiders?

How do I earn points in the Morphe Insiders program?

How do I delete my Morphe Insiders account?

Why can't I use a reward on a previous order?

How Do Referrals Work?

Why Didn't I Receive Referral Points?

Where Can I Find My Referral Code?

Can I combine rewards, vouchers, and promo codes?

How do I place an order?

Do you have a quantity restriction?

What payment methods do you accept?

Do you accept pre-paid gift cards?

Can I use my Morphe e-gift card at Marionnaud, Kicks, other locations that sell Morphe products?

How do I pay with a Morphe e-gift card?

How do I apply a discount code?

Is there a pro discount for makeup artists?

What is a hazmat product?

Can I modify, change address or cancel my order after it's been placed?

Do You Offer Gift Wrapping or Personalized Messages with Orders?

Troubleshooting Errors at Checkout

Can I change my payment method after placing my order?

I accidentally shipped my order to the wrong address. What can I do?

Placing an Order

How can I check the status of my order?

How long does it take for an order to be processed and shipped?

Why does my tracking number show as invalid?

What do the different order statuses mean?

I Didn’t Receive a Confirmation or Shipping Email – What Should I Do?

I received my tracking number, but it's not working. What should I do?

How Hazmat Items Affect Expedited Shipping and Delivery Times

Order Status

Where Do You Ship To?

Do you ship to PO Boxes?

Do you ship on weekends?

Do you offer free shipping?

How long does shipping take?

How can I track my order once it has shipped?

Why hasn't my order shipped yet?

When will my order ship?

What should I do if my package is lost or delayed?

What should I do if my order has missing or wrong items?

What should I do if my package is marked as "Return to Sender"?

My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?

Duties, Taxes & Additional Fees

Shipping

What if a product doesn’t work for me?

Is there any cost associated with returns?

What should I do if I receive a damaged or defective item?

Can I return an item I purchased from eu.morphe.com to a retail store?

What to Do If You Have an Issue with a Gifted Morphe Product

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Final Sale Policy

Returns

What does “Period After Opening (PAO)” mean on my Morphe product?

Do you offer samples?

Are Morphe products cruelty-free?

Are Morphe products gluten-free?

How do I know if my Morphe purchase is authentic?

How can I find out more information about a product?

How do I clean my Morphe makeup brushes?

Do you accept collaboration or influencer requests?

Why isn’t my discount applying at checkout during the Black Friday Sale?

Can I purchase individual shades from a Morphe palette?

What Morphe products are non-comedogenic?

Do you offer a newsletter sign-up or welcome discount code in the EU?

Is the Morphe M109 Flat Foundation Brush coming back in stock?

When Will the Bake & Set Loose Powder Quad Be Available in Europe?

Are Morphe's 35-Pan Eyeshadow Palettes Still Available?

Understanding Travel Brush Sets: What Makes Them Unique?

Which Bake & Set Setting Powder shade is right for me?

Can I travel with Continuous Setting Mist?

How do I know if a Morphe Product is Vegan

How Do I Choose the Right Cloud Light Powder Shade?

How Do I Access More Product in the Bi-Liner Dual-Ended Gel Pencil?

Do bundles come packaged together?

Say hello to Lightform Extended Hydration Foundation

What was the impetus or reason behind creating Lightform?

What was the product development process for Lightform like?

What are the skincare ingredients within the formula and what can a consumer expect them to do?

How is Lightform different from other foundations?

What should consumers expect when they first apply it versus a week or two later?

What is Morphe Insiders?Updated a month ago