Why isn’t my 20% welcome discount code working?Updated 2 hours ago
We’re excited to have you here! If your 20% welcome discount code isn’t applying at checkout, there are a few key things to check before completing your order.
✅ Quick Checklist
Please confirm the following before using your welcome offer:
- You are a first-time customer
- You are not combining the code with any other offers
- You haven’t already used this code
- You're shopping on the correct Morphe site for your region
💡 Tip: You can have New Arrivals in your cart, but they will not receive a discount.
🚫 New Arrival Products That Are Not Eligible for Discounts
The following items are excluded from all promotions, including the 20% welcome discount.
- Brushes Reimagined Collection
- Wakeup Artist Correcting Concealer
- Cloudlight Soft Glow Veil
- Cheek Thrills Face Trios
- Sudden Heat Creamy Bronzer Stick
- ChromaPlus 12-Pan Eyeshadow Palette
- ChromaPlus 6-Pan Eyeshadow Palette
- Solo Artist Priming Cream Eyeshadow
- Shapelifter Micro Contour Stick
- Nano Brow Pencil
- Micro Manager Gripping Brow Gel
- Signature Lip Color Pencil
- Lip Filter Hydroplump Soft Matte Lipstick
- eGift Cards
⚠️ Note: Taxes, VAT, shipping fees, and duties are also not discountable and do not count toward the order minimum.
🌍 Shopping Outside the EU?
- If your code does not start with “WO -”, it cannot be used on the EU site (eu.morphe.com)
- If you're shopping from a different country or region, please sign up on the appropriate regional Morphe site to receive the correct welcome offer for your location.
🛠 Still having trouble?
If everything looks correct and your discount still isn’t working, we’re here to help. Please email eu.[email protected] and include the following:
- The discount code you're trying to use
- A screenshot of the error message at checkout