Morphe - EU

Morphe offers free standard shipping on qualifying EU orders over &#x20AC;50 EUR.&#xA0;This offer applies to qualifying orders placed on the EU storefront. Orders below the threshold, non-standard shipping methods, and select destinations may have shipping charges.For orders that don&apos;t qualify for free standard shipping, the standard EU shipping rate is &#xA0;&#x20AC;8.00 for all standard EU destinations not listed in the special-rate sections below. Special Shipping Rates:<ul><li>&#x20AC;15.00 Shipping Fee Applies to: Albania, Andorra, Bosnia &amp; Herzegovina, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Moldova, Monaco, North Macedonia, San Marino, Svalbard &amp; Jan Mayen, Switzerland, Vatican City</li><li>&#x20AC;25.00 Shipping Fee Applies to: Algeria, Armenia, Georgia</li></ul>

Free standard shipping is available on qualifying EU orders over €50 EUR. Special shipping rates may apply to select destinations.

Do you offer free shipping?

Shipping

What is Morphe Insiders?

What are the benefits of the Rising Star tier (0-299 points)?

What perks are included in the Hotshot tier (300-599 points)?

What benefits can Icon tier members (600+ points) enjoy?

Can I move up to a higher tier in the Morphe Insiders program?

How often will new rewards and member offers be introduced in the Morphe Insiders program?

Do I pay for shipping when using a promo code or reward voucher from Morphe Insiders?

How do I earn points in the Morphe Insiders program?

How do I delete my Morphe Insiders account?

Why can't I use a reward on a previous order?

How Do Referrals Work?

Why Didn't I Receive Referral Points?

Where Can I Find My Referral Code?

Can I combine rewards, vouchers, and promo codes?

Morphe Insider Loyalty Rewards

How do I place an order?

Do you have a quantity restriction?

What payment methods do you accept?

Do you accept pre-paid gift cards?

Can I use my Morphe e-gift card at Marionnaud, Kicks, other locations that sell Morphe products?

How do I pay with a Morphe e-gift card?

How do I apply a discount code?

Is there a pro discount for makeup artists?

What is a hazmat product?

Can I modify, change address or cancel my order after it's been placed?

Do You Offer Gift Wrapping or Personalized Messages with Orders?

Troubleshooting Errors at Checkout

Can I change my payment method after placing my order?

I accidentally shipped my order to the wrong address. What can I do?

Placing an Order

How can I check the status of my order?

How long does it take for an order to be processed and shipped?

Why does my tracking number show as invalid?

What do the different order statuses mean?

I Didn’t Receive a Confirmation or Shipping Email – What Should I Do?

I received my tracking number, but it's not working. What should I do?

How Hazmat Items Affect Expedited Shipping and Delivery Times

Order Status

Where Do You Ship To?

Do you ship to PO Boxes?

Do you ship on weekends?

How long does shipping take?

How can I track my order once it has shipped?

Why hasn't my order shipped yet?

When will my order ship?

What should I do if my package is lost or delayed?

What should I do if my order has missing or wrong items?

What should I do if my package is marked as "Return to Sender"?

My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?

Duties, Taxes & Additional Fees

What if a product doesn’t work for me?

Is there any cost associated with returns?

What should I do if I receive a damaged or defective item?

Can I return an item I purchased from eu.morphe.com to a retail store?

What to Do If You Have an Issue with a Gifted Morphe Product

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Final Sale Policy

Returns

What does “Period After Opening (PAO)” mean on my Morphe product?

Do you offer samples?

Are Morphe products cruelty-free?

Are Morphe products gluten-free?

How do I know if my Morphe purchase is authentic?

How can I find out more information about a product?

How do I clean my Morphe makeup brushes?

Do you accept collaboration or influencer requests?

Why isn’t my discount applying at checkout during the Black Friday Sale?

Can I purchase individual shades from a Morphe palette?

What Morphe products are non-comedogenic?

Do you offer a newsletter sign-up or welcome discount code in the EU?

Is the Morphe M109 Flat Foundation Brush coming back in stock?

When Will the Bake & Set Loose Powder Quad Be Available in Europe?

Are Morphe's 35-Pan Eyeshadow Palettes Still Available?

Understanding Travel Brush Sets: What Makes Them Unique?

Which Bake & Set Setting Powder shade is right for me?

Can I travel with Continuous Setting Mist?

How do I know if a Morphe Product is Vegan

How Do I Choose the Right Cloud Light Powder Shade?

How Do I Access More Product in the Bi-Liner Dual-Ended Gel Pencil?

Do bundles come packaged together?

Say hello to Lightform Extended Hydration Foundation

What was the impetus or reason behind creating Lightform?

What was the product development process for Lightform like?

What are the skincare ingredients within the formula and what can a consumer expect them to do?

How is Lightform different from other foundations?

What should consumers expect when they first apply it versus a week or two later?

Do you offer free shipping?Updated a month ago