Shipping
Where Do You Ship To?
Morphe EU ships to a wide range of European Union countries and select European regions. Shipping availability and delivery times may vary by destination. Orders placed on https://eu.morphe.com currently ship to the following locations:. Åland Island
Do you ship to PO Boxes?
Yes, we do ship to PO Boxes. We understand that many customers prefer to use PO Boxes as their mailing address for added convenience and security. Rest assured, we are committed to ensuring that your orders are delivered to you promptly and efficient
Do you ship on weekends?
We do not ship orders on Saturdays or Sundays. Orders placed after our Friday cutoff time will be processed on the following business day, usually Monday. Once shipped, you will receive a shipping confirmation email with tracking information.
Do you offer free shipping?
At this time, Morphe does not offer free shipping on any orders. While we previously provided free shipping for orders over €35, this policy was updated to ensure we can continue offering high‑quality products at competitive prices while maintaining
How long does shipping take?
Shipping times can vary depending on your location and the shipping method selected. Country. Expected Delivery Timeframe. Max Delivery Timeframe. Austria. 5 - 7 Days. 7. Bahrain. 10 - 12 Days. 12. Belgium. 4 - 6 Days. 6. Bulgaria. 6 - 8 Days. 8. Cro
How can I track my order once it has shipped?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the carrier's website.
Why hasn't my order shipped yet?
If your order was placed before our Friday cutoff time of 2:00 PM (local time), it should typically be processed and shipped within 1-2 business days. If it has been longer than this timeframe and you have not received a shipping confirmation, please
When will my order ship?
Orders are typically processed and shipped within 1-2 business days of being placed. Please note that our cutoff for orders is 2:00 PM (local time) on Friday. Orders placed after this time will be processed on the following business day.
What should I do if my package is lost or delayed?
If you believe your package is lost or experiencing an unexpected delay, please reach out to our customer service team for assistance. We will work with the shipping carrier to investigate the issue and provide you with updates on the status of your
What should I do if my order has missing or wrong items?
We apologize for any inconvenience if you have received your order and found that items are missing. Please follow these steps to report the issue:. Our team will investigate the issue promptly and work to resolve it for you. We appreciate your patie
What should I do if my package is marked as "Return to Sender"?
If your tracking shows that your package has been marked as Return to Sender, this usually means the carrier was unable to deliver your order. Common reasons include:. • An incomplete or incorrect shipping address. • The package was refused at
My Tracking Says My Parcel Is Damaged Beyond Repair — What Should I Do?
If your order was not delivered and the shipping carrier has updated the tracking to show the parcel was damaged beyond repair, we’re here to help. What happens next:. Once a carrier confirms a parcel cannot be delivered due to damage, we can offer o