Returns
What if a product doesn’t work for me?
If a product doesn’t perform as expected, our Customer Support team is here to help. We’re happy to review your experience and assist with:. If the concern isn’t resolved through troubleshooting, we can also review your order details and determine th
Is there any cost associated with returns?
Return handling and any associated costs depend on the reason for your request and are reviewed based on order details and item condition to ensure a fair and consistent resolution. If you’re experiencing an issue with your order—such as a damaged it
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please head to our Returns Assistant as soon as possible. Be prepared to provide product details and photos of the issue so we can quickly address it. Your satisfaction is our top priority!.
Can I return an item I purchased from eu.morphe.com to a retail store?
Online purchases made online at eu.morphe.com cannot be returned to retail stores, including partner locations such as Marionnaud, Kicks, or ICI Paris XL. If you need to return an item purchased online, please feel free to reach out to our Customer S
What to Do If You Have an Issue with a Gifted Morphe Product
We want every Morphe gift to feel just as amazing as it looks. If your gifted product isn’t working as expected, don’t worry, our team is here to make it right!. Here’s how to get started:. 💡 Pro Tip: Don’t stress if you don’t have all the informati
I recently purchased an item online and now it’s discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer