Returns

What is your return policy?

We offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, you may return the items within 30 days of receiving your order. To initiate a return, please ensure the following:. Please note that ship

What does "Satisfaction Guaranteed" mean?

It means that we're confident you'll love our products, but if you're not completely satisfied within the first 30 days of your purchase, we've got you covered.

How does the 30-day satisfaction guarantee work?

If, within 30 days of receiving your order, you find that our product doesn't meet your expectations, contact our customer support. We'll guide you through the return process to ensure your complete satisfaction.

Can I return a product after the 30-day period?

Unfortunately, our satisfaction guarantee is valid for the first 30 days after your purchase. After this period, please refer to our standard return policy for further assistance. We want you to love your purchase, and our 30-day satisfaction guarant

Is there any cost associated with returns?

At Morphe, your satisfaction is our top priority, and we strive to make returns as hassle-free as possible. If you're not completely satisfied with your order, you can initiate a return request within the first 30 days of your purchase being delivere

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please head to our Returns Assistant as soon as possible. Be prepared to provide product details and photos of the issue so we can quickly address it. Your satisfaction is our top priority!.

Can I return an item I purchased from eu.morphe.com to a retail store?

Online purchases made online at eu.morphe.com cannot be returned to retail stores, including partner locations such as Marionnaud, Kicks, or ICI Paris XL. If you need to return an item purchased online, please feel free to reach out to our Customer S

What to Do If You Have an Issue with a Gifted Morphe Product

We want every Morphe gift to feel just as amazing as it looks. If your gifted product isn’t working as expected, don’t worry, our team is here to make it right!. Here’s how to get started:. 💡 Pro Tip: Don’t stress if you don’t have all the informati